Privacy Policy – Golden Radiance

Effective Date: February 10, 2025

Golden Radiance is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information that you provide to us when you interact with our website or services. This includes:

  • Personal Information: Name, address, email address, phone number, payment information, and shipping address.
  • Account Information: Username, password, and account preferences if you create an account on our website.
  • Payment Information: Credit/debit card details, billing address, and payment method used for transactions.
  • Transactional Information: Purchase history, order details, and payment receipts.

We also collect non-personal information automatically when you visit our website, such as:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Information: Pages visited, time spent on our site, and referring URLs.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process your orders, confirm your purchases, and deliver your items.
  • Customer Service: To respond to your inquiries, provide support, and assist with returns or exchanges.
  • Marketing: To send promotional emails, newsletters, or offers related to Golden Radiance products, if you have opted-in to receive them.
  • Account Management: To maintain your account, track your order history, and manage your preferences.
  • Security: To detect and prevent fraud, maintain website security, and ensure safe transactions.

We may use non-personal information for the purpose of improving our website, analyzing trends, and enhancing user experience.

3. How We Protect Your Information

We take the security of your personal information seriously and implement measures to protect it. These include:

  • Encryption: We use secure encryption protocols (SSL) to protect sensitive information during transmission.
  • Secure Servers: Our servers are protected by firewalls and anti-virus software to prevent unauthorized access.
  • Access Controls: Only authorized personnel have access to your personal information, and we require strict privacy policies from our employees.

Despite these measures, no method of data transmission over the internet is completely secure. We cannot guarantee the security of your information, but we are committed to using commercially acceptable means to protect it.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party companies that provide services to us, such as payment processors, shipping carriers, and customer service providers, to facilitate the operation of our business.
  • Legal Requirements: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect the rights of Golden Radiance, or respond to legal claims.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction.

We ensure that our service providers comply with strict privacy standards to protect your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences and customize your browsing experience.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the functioning of the website (e.g., for maintaining your shopping cart).
    • Analytics Cookies: Help us track site usage and improve our website.
    • Advertising Cookies: Used to display targeted ads based on your browsing history.

You can control the use of cookies through your browser settings. However, disabling cookies may limit certain features on our website.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Correct any inaccurate or incomplete personal information.
  • Deletion: Request the deletion of your personal information, subject to certain legal limitations.
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails or marketing communications by following the unsubscribe instructions in those emails or contacting us directly.
  • Do Not Track: Some browsers allow you to enable a “Do Not Track” feature. While we do not currently respond to such signals, you can adjust your browser settings to prevent tracking.

To exercise your rights or for any privacy-related inquiries, please contact us using the contact information below.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Golden Radiance. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

9. Changes to This Privacy Policy

Golden Radiance reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will reflect the most recent update. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Effective Date: December 31, 2024

Thank you for trusting Golden Radiance with your personal information. We are committed to maintaining your privacy and providing you with an excellent shopping experience.