Sales Policy – Golden Radiance

Effective Date: February 10, 2025

At Golden Radiance, we are committed to providing our customers with a seamless and positive shopping experience. Our Sales Policy outlines the terms and conditions that govern the sale of products through our website. Please review the following carefully before making a purchase.

1. Product Availability

All products available for sale on the Golden Radiance website are subject to availability. We make every effort to ensure that our online store reflects accurate stock levels, but in the rare event that a product becomes unavailable after an order is placed, we will notify you promptly and offer alternatives or a full refund.

2. Pricing

  • Product Pricing: All prices listed on our website are in U.S. dollars (USD) and are exclusive of taxes and shipping charges unless otherwise specified.
  • Sales Tax: Applicable sales tax will be added to your order during checkout, based on the tax rates for your delivery address.
  • Price Changes: Prices may change without notice. However, once an order is placed, the price is fixed and will not change, regardless of any price adjustments on our website.

3. Order Confirmation

Once you place an order, you will receive an Order Confirmation email with the details of your purchase. This email serves as an acknowledgment of your order. Please note that this confirmation does not guarantee the availability of the product, and your order is not considered final until it has been processed and shipped.

4. Payment Methods

We accept the following payment methods for purchases on our website:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely, and we use encryption technology to protect your payment information.

5. Order Cancellations

If you wish to cancel your order, you must do so within 24 hours of placing the order. Once an order is processed and shipped, it cannot be canceled, but you may return the items in accordance with our Refund and Returns Policy.

To request an order cancellation, please contact us immediately at info@goldenradiancee.com or call us at (212) 453-4742.

6. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-2 business days. Please allow additional time for orders placed during peak seasons or holidays.
  • Shipping Methods: We offer various shipping options, including standard, expedited, and overnight delivery. Shipping costs will be calculated at checkout based on the delivery method and destination.
  • Shipping Restrictions: We currently ship within the United States and to select international locations. Certain products may be subject to shipping restrictions based on size, weight, or destination. Please check the product description for any shipping limitations.

7. Returns and Exchanges

Our Refund and Returns Policy outlines the terms for returning items, requesting exchanges, or obtaining a refund. If you are not completely satisfied with your purchase, please refer to our returns process, which is outlined in that policy.

  • Returns must be made within 30 days of receiving your order.
  • Certain products may be non-returnable, including custom orders and sale items (unless defective).

8. Discounts and Promotions

  • Coupon Codes: If you have a valid coupon code or promotional code, you may apply it during checkout to receive a discount on eligible products. Coupon codes must be applied before completing the checkout process and cannot be applied retroactively.
  • Limited-Time Offers: From time to time, we may offer special promotions, sales, or limited-time offers. These promotions are subject to change and may have specific terms and conditions attached.
  • Exclusions: Some products may be excluded from promotional offers or discounts. Please refer to the specific promotion details for full terms.

9. Product Descriptions and Accuracy

We take great care to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, we cannot guarantee that the information is always free from errors. In the case of a discrepancy between a product’s description and its actual specifications, we reserve the right to correct the error and provide a solution for the customer.

10. Customer Responsibility

By placing an order, you agree to:

  • Provide accurate and complete information for your order, including your name, address, phone number, and payment details.
  • Ensure that you have read and understood the product descriptions, sizes, and features before making a purchase.
  • Follow all instructions related to returns, exchanges, and refunds.

11. Limitation of Liability

Golden Radiance will not be held liable for any indirect, special, incidental, or consequential damages resulting from the purchase or use of our products. Our liability is limited to the purchase price of the item in question.

12. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will reflect the most recent update. We encourage you to review this policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about our Sales Policy or need assistance with your order, please contact us:

Effective Date: December 31, 2024

Thank you for choosing Golden Radiance! We are committed to providing you with high-quality products and excellent customer service.