Shipping Policy – Golden Radiance

Effective Date: February 10, 2025

At Golden Radiance, we strive to provide fast, reliable, and cost-effective shipping for all our customers. This Shipping Policy outlines the terms and conditions regarding the shipment of orders placed on our website.

1. Shipping Methods and Rates

We offer various shipping options to ensure that you can choose the best method for your needs. Shipping costs will depend on the shipping method chosen, the destination, and the size and weight of the items in your order.

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Overnight Shipping: Available for next-day delivery if ordered before 12 PM (local time).
  • International Shipping: Available to select countries. Delivery times vary by destination.

Shipping costs will be calculated at checkout based on the delivery method, shipping address, and the items in your cart.

2. Processing Time

  • Order Processing: We aim to process all orders within 1-2 business days after receiving payment. Orders placed on weekends or public holidays will be processed the next business day.
  • Shipping Time: Once your order is processed, it will be shipped according to the selected shipping method. Estimated delivery times are provided during checkout and in the order confirmation email.

3. Shipping Restrictions

  • Domestic Shipping: We offer shipping within the United States, including Alaska and Hawaii. However, certain remote or restricted areas may not be eligible for all shipping methods. If this affects your order, we will notify you immediately.
  • International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs fees, duties, and taxes imposed by the destination country. These additional charges are the responsibility of the customer and are not included in the price of the items or shipping charges at checkout.
  • P.O. Box Addresses: Some shipping carriers do not deliver to P.O. Box addresses. If this applies to your order, we may contact you to provide an alternate shipping address.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website. If you have trouble tracking your order, please contact us for assistance.

5. Order Delivery

  • Signature Required: For high-value items, we may require a signature upon delivery. This ensures the safe receipt of your purchase.
  • Delivery Issues: If there are any issues with delivery, such as a package being delayed, lost, or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

6. Lost or Damaged Packages

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage, and we will assist you in processing a return or replacement.
  • Lost Packages: If your package is marked as “delivered” but you have not received it, please contact the carrier to file a claim. We recommend checking with neighbors or anyone else who may have received the package on your behalf. If the package cannot be located, we will assist you with filing a claim or, in certain cases, issuing a refund or replacement.

7. Returns and Exchanges

If you are not satisfied with your purchase, we accept returns within 30 days of receipt. Please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange your items.

8. Changes to Shipping Policy

Golden Radiance reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly.

9. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Effective Date: December 31, 2024

Thank you for shopping with Golden Radiance! We look forward to providing you with an exceptional shopping experience.